The Opposite of Customer Service

     So many of today's jobs, the low-paying jobs, require the worker to apologize incessantly; to take the heat; to subordinate oneself; and oftentimes to surrender their dignity.  Whether they be servers, tellers, repairmen, temps,  installers, clerks, or spokespeople, they have to absorb problems on behalf of the folks higher up the pecking order.  These employees are apology machines.

     You'll notice that satisfactory customer service is disappearing, largely because corporations aren't willing to invest in it.  They'd rather have angry customers and a few more pennies getting to the bottom line.

     What and who is the quintessential opposite of taking responsibility for problems?  Mitt Romney and CEOs of his ilk.  After all, Mitt titled his book No Apologies.


     RE: Reince Priebus:  His stuffy name sounds like "pre-bus," suggestive of a familiar transportation industry procedure, "pre-board."  "We would now like to begin pre-boarding.  All those in need of special assistance, who are burdened by onerous tax laws, all those with offshore trust accounts, you people in need of special accounting procedures... Oh wait.  Never mind.  You have your own jet.  Fuck off."